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Elements and Performance Criteria

  1. Establish and maintain framework for successful quality system
  2. Identify organisation goals and practices relevant to quality system
  3. Develop relevant procedures which demonstrate the commitment of the enterprise to quality and a culture of improvement
  4. Define and allocate responsibilities in quality system
  5. Consult with key personnel to define role of procedures in the quality system
  6. Seek financial and human resources to allow thorough implementation of quality system
  7. Develop system for communicating quality message and culture in the organisation

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Regulatory framework

The latest version of all legislation, regulations, industry codes of practice and Australian/international standards, or the version specified by the local regulatory authority, must be used, and include one or more of the following:

ISO 9000 Series, ISO 10000 Series (or other relevant standard)

legislative requirements, including work health and safety (WHS)

industry codes of practice and guidelines

environmental regulations and guidelines

Australian and other standards

licence and certification requirements

Procedures

All operations must be performed in accordance with relevant procedures.

Procedures are written, verbal, visual, computer-based or in some other form, and include one or more of the following:

emergency procedures

work instructions

standard operating procedures (SOPs)

safe work method statements (SWMS)

formulas/recipes

batch sheets

temporary instructions

any similar instructions provided for the smooth running of the plant

Quality system

The quality system must reflect the organisation’s goals, be compliant with the relevant quality standard and include:

quality plan

quality management systems (QMS)

roles and responsibilities of management and other personnel

evaluating the QMS and continuous improvement

Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and demonstrate the ability to:

communicate with relevant personnel to:

identify resource requirements and training needs for the quality system

define and allocate roles

develop quality procedures and documentation

implement the quality system

undertake audits of the system and implement improvements based on audit results

write procedures and develop forms.